Reference

How rm1to Handles Your Personal Information

This page explains what data we collect when you open an account, make a deposit through JazzCash, Easypaisa or Raast, and use our lobby — and exactly how we protect it.

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Explore the Lobby Read FAQ

What We Collect and Why We Use It

rm1to Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on rm1to, we collect your name, contact details, and the payment method identifiers tied to your account — including your JazzCash mobile number, Easypaisa wallet reference or Raast-linked bank detail. This data is used solely to verify your identity, process deposits and withdrawals,

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and keep your account secure. We do not sell your personal data to advertising networks or unrelated third parties. Transaction records are retained as required by the applicable financial compliance framework for your jurisdiction. We use cookies to maintain your session and remember your lobby preferences
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— you can adjust cookie permissions through your browser settings at any time. Any device fingerprint or IP address we log is used only for fraud prevention and account security, not for marketing profiling. If you access the platform from Pakistan, your data is handled in
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line with applicable local law and the terms you accepted at registration. We periodically review our data practices and will notify you of material changes via the email address on your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. Send your request with your registered account email so we can match your identity and act on it promptly. We aim to respond to all data-related queries within a reasonable timeframe.

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Email Support

Send your data request or privacy concern to our support email with your registered account address and we will confirm receipt and next steps.

Live Chat

Use the live chat widget in your logged-in account for urgent privacy questions. Our team can verify your identity on the spot and escalate data requests.

Account Settings Path

Log in, go to Account Settings, and select Privacy or Data Request. You can download a summary of stored personal data directly from that screen.

DATA SECURITY STANDARDS

How We Protect and Manage Your Information

Our data handling covers four areas: how payment details are stored, how account sessions are secured, how long we keep records, and how you request changes. Every area has a clear process rather than a vague promise.

Payment Detail Handling

JazzCash, Easypaisa and Raast identifiers are stored in encrypted form. We never display your full wallet number after the initial verification step is complete.

Account Session Security

Each login issues a session token tied to your device. An OTP is sent to your registered mobile number when we detect a new device or unusual access location.

Data Retention Period

We keep account and transaction records for the period required by applicable law in your jurisdiction. After that period, inactive account data is deleted or anonymised.

Requesting Data Changes

You can request correction or deletion of your personal data via Account Settings or by contacting support. We verify your identity before making any changes to stored records.

Common Questions About Your Privacy on rm1to

These are the questions we hear most often about how your data is handled on this platform — from what we store to how you can request a copy or ask us to delete it.

We store your name, registered mobile number, email address and the payment identifiers you used — such as your JazzCash number or Easypaisa wallet reference — along with transaction history tied to your account.

No. Your JazzCash or Easypaisa number is used only to process your deposits and withdrawals. We do not share it with advertisers or any unrelated third party under any circumstances.

Log in, go to Account Settings and select the Data Request option. Alternatively, email our support team from your registered address and we will prepare a data summary for you.

Yes. Submit a deletion request through Account Settings or via support. We will process it in line with applicable law — some transaction records may need to be retained for the legally required period before deletion.

We use session cookies to keep you logged in and remember your lobby layout. We do not use tracking cookies for external advertising. You can manage cookie permissions through your browser settings at any time.

After you close your account, we retain records only for the period required under applicable law in your jurisdiction. Once that retention period ends, your personal data is deleted or anonymised from our systems.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoAbout Us

How rm1to Handles Your Personal Information

How to Contact Us About Your Data

Email Support

Live Chat

Account Settings Path

How We Protect and Manage Your Information

Common Questions About Your Privacy on rm1to

01 What personal data does rm1to store when I open an account?

02 Is my JazzCash or Easypaisa number shared with anyone?

03 How do I get a copy of the data rm1to holds about me?

04 Can I ask rm1to to delete my personal data?

05 Does rm1to use cookies and what do they track?

06 What happens to my data if I close my account?

Privacy Policy

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